XACTIMATE ONE

A Global Claims Processing Platform

In 2018, Verisk set out to build a claims processing platform tailored to the unique needs of European markets after a previous attempt to repurpose its US-based software fell short. These markets required a solution that addressed their specific workflows, regulatory environments, and industry norms. As the lead designer, I conducted extensive research to uncover these critical differences and document the gaps between the US and European markets. This foundational research informed a roadmap that prioritized features designed to meet users’ needs while supporting efficient claims processing.

Dashboard interface of Xactimate One with workflow steps, insured details, risk address map, notes, video collaboration, claim calculations, and claim information.

In collaboration with product and development teams, I worked to create a streamlined workflow and a modern, user-centered experience. Emphasizing simplicity, clarity, and efficiency, this design approach set it apart from Verisk’s decades-old systems. The new platform not only fulfilled the technical requirements for insurance adjusters but also introduced a contemporary visual design that elevated user satisfaction and competitive positioning in international markets.

Xactimate One software interface displaying a forms management screen with a list of forms "Form 1" to "Form 5," each showing last updated details and user icons. The sidebar includes navigation options like Dashboard, Claims, Users, and more. The panel on the right provides options to add optional forms, including "Claims Template" and "Basic Template."
Xactimate One software interface showing a drywall estimate details form with fields for type, quality, media, quantity, activity, condition, and age, and a small video call window displaying a basement with laundry appliances.
Insurance claim settings interface in Xactimate One software showing policy configuration options for general coverage, stakeholders, primary coverages with settings for deductibles and depreciation.
Screenshot of Xactimate One dashboard showing insurance claim details, with options to generate reports in PDF, Word, or Excel format.
Xactimate One notifications interface showing messages about claim status changes and invitations from users named James Cannon and Rachel Wright.

Building on the success of this project, I created a unified design language, Amethyst, that became the foundation for Verisk’s visual identity. I also pitched and secured funding to develop a comprehensive design system, which was adopted by multiple design teams and influenced the UI for eight other products. This system enhanced consistency, efficiency, and collaboration across Verisk’s portfolio.

User interface design elements including buttons, checkboxes, calendar, text styles, color palette, and icons displayed in a layout mockup.

The culminating result of all this work was Xactimate One, a platform that was successfully launched in the EU. It reduced the average claim life cycle by 17% and opened up global business opportunities for Verisk.